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Liverpool takes silver in national hotel customer satisfaction table

by Lauren Riley. Published Sun 24 Jun 2012 12:17, last updated: 24/06/12

Liverpool hotel guests have expressed their satisfaction as the city takes second place in a national league table of hotel customer satisfaction.

The city received a respectable 7.54/10 score from the feedback on online reservation service hotel.info, just behind Sheffield who topped the table with 7.60/10.

Guests who have booked a hotel at www.hotel.info evaluate the hotel after their departure on the basis of a points' system (0 to 10).

In the overall evaluation such things as room quality, friendliness of the staff, cleanliness, noise, value for money and the breakfast and gastronomy played an important role.

London came tenth with a measly 6.58, which is worrying as the capital makes the final preparations for the 2012 Olympics.

The hotel.info Top 10 in the largest cities* in the United Kingdom
Current evaluation of satisfaction (May 2012)
1. Sheffield 7.60
2. Liverpool 7.54
3. Leeds 7.51
4. Edinburgh 7.21
5. Bristol 7.16
6. Glasgow 7.05
7. Manchester 7.02
8. Leicester 6.72
9. Birmingham 6.62
10. London 6.58

While the hotels of Warsaw (7.90), Tokyo (7.65) and Helsinki (7.64) topped the major world cities table, Sheffield, Leeds and Liverpool scored higher than many global travel hotspots.

These include Bangkok (7.45), Madrid (7.20) plus a number of iconic business and leisure destinations that, along with London, failed to make the top 20 such as Dubai (7.17), Beijing (7.16), Rome (6.91), Amsterdam (6.80) New York (6.77) and Paris (6.73).



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"Came to Liverpool for a weekend up from London.stayed at Hard Days Night..fantastic.didnt wanna leave folks." Bert Calvany, Texas around 11 months ago

 
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