In a philanthropic move aimed at motivating staff to even greater levels of customer service, a Liverpool business owner has made all 300 staff Partners and handed out bonuses worth £100,000.
Home department and DIY store, Taskers, already famed locally for its high levels of customer satisfaction, is aiming to offer the best customer service anywhere in the country and sees the route to achieving this in making staff feel more empowered within the business.
For the new financial year, Partners’ bonus payments are all linked to increased turnover, an area the senior management identified that staff could have the biggest impact on. The pot starts at a guaranteed £100,000 to match last year and increases by an extra £100,000 for every 5% increase in turnover.
Managing Director, John Tasker, said: “We played around with lots of variations on a bonus scheme but in the end we wanted a simple and transparent system that we can keep all the Partners continually updated on."
"It’s clear for all to see that more sales equals a higher fund and ultimately a bigger payment for them."
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